General Questions and Comments: 256-386-0600
Monday – Friday, 8:00 a.m. until 5:00 p.m.
Saturday, 8:00 a.m. until 12:00 p.m.
Mortgage Loans: 256-314-1600
Credit Card Machines/Merchant Services: 256-314-1635
First Metro Live Questions/Info: 256-314-1645
Metro's Automated Telephone Teller: 256-383-6288 (MATT)
With MATT, check your balance 24 hours a days, 7 days a week.
Report a lost/stolen card
Debit card: 1-800-500-1044 available 24 hours a day
Credit card: 1-800-423-7503 available 24 hours a day
Repossessions & Foreclosures: 256-386-0600
First Friends: Karen Johnson, 256-314-1636
Regular Postal Service:
First Metro Bank
406 West Avalon Avenue
Muscle Shoals, AL 35661
Click here for information on career opportunities with First Metro Bank
To protect our customers, First Metro Bank has created a list of blocked regions with unusually high incidents of card fraud. Please contact First Metro Bank prior to traveling so we ensure your card is ready for use wherever your travel plans might take you! Click here to view the current list of blocked states.
Contact Us Form
Contact forms submitted after business hours will not be received until the following business day. If your inquiry is time-sensitive, please reach us by phone at 256-386-0600.