Important Numbers

General Questions and Comments: 256-386-0600

Monday – Friday, 8:00 a.m. until 5:00 p.m.
Saturday, 8:00 a.m. until 12:00 p.m.

Mortgage Loans: 256-314-1600

Credit Card Machines/Merchant Services: 256-314-1635

Metro's Automated Telephone Teller: 256-383-6288 (MATT)

With MATT, check your balance 24 hours a days, 7 days a week.

Report a lost/stolen card

Debit card: 1-800-500-1044 available 24 hours a day

Credit card: 1-800-423-7503 available 24 hours a day

Repossessions & Foreclosures: 256-386-0600

First Friends: Karen Johnson, 256-314-1636

Regular Postal Service:

First Metro Bank
406 West Avalon Avenue
Muscle Shoals, AL 35661

Click here for information on career opportunities with First Metro Bank


To protect our customers, First Metro Bank has created a list of blocked regions with unusually high incidents of card fraud. Please contact First Metro Bank prior to traveling so we ensure your card is ready for use wherever your travel plans might take you! Click here to view the current list of blocked states.

Contact Us Form

Contact forms submitted after business hours will not be received until the following business day. If this is time-sensitive or related to online banking or the FMB app, please reach us by phone at 256-386-0600. 

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