General Questions and Comments: 256-386-0600
Monday – Friday, 8:00 a.m. until 5:00 p.m.
Saturday, 9:00 a.m. until 12:00 p.m.
Mortgage Loans: 256-314-1600
Metro's Automated Telephone Teller: 256-383-6288 (MATT)
With MATT, check your balance 24 hours a days, 7 days a week.
Report a lost/stolen card
Debit card: 1-800-264-5578 available 24 hours a day
Credit card: 1-800-423-7503 available 24 hours a day
If you suspect fraudulent activity on your debit card, or if your debit card is blocked after business hours, please contact: 1-866-842-5208
Repossessions & Foreclosures: 256-314-1639
First Friends: Karen Johnson, 256-314-1636
Regular Postal Service:
First Metro Bank
406 West Avalon Avenue
Muscle Shoals, AL 35661
Click here for information on career opportunities with First Metro Bank
To protect our customers, First Metro Bank has created a list of blocked regions with unusually high incidents of card fraud. Please contact First Metro Bank prior to traveling so we ensure your card is ready for use wherever your travel plans might take you! Click here to view the current list of blocked states.